Terms and Conditions

The company

The website “www.stratosens.com” is a service offered by Jordi Solà Casas (hereinafter also referred to as “The Company”), with registered address at C/ Tarragona 42, 08540 Centelles, and tax ID number (NIF) 77750335P. The Company can be contacted via the aforementioned postal address, as well as by email at info@stratosens.com.

The Company provides this service in accordance with these terms and conditions, which apply exclusively to the service offered on and through the website “www.stratosens.com” (hereinafter, “THE WEBSITE”). Other marketing or distribution channels may be subject to different conditions. This document may be printed and stored by visitors and users as part of the pre-contractual information.

1. Service description

The Website offers a commercial information and sales service — both wholesale and retail — of products related to the field of meteorology, as well as precision instruments.

It is enabled for the sale of these products to both end consumers and clients who do not have the legal status of consumer or user. Consequently, some consumer-related provisions contained in these terms may not be applicable to those clients who use the Website for purposes related to their commercial, business, trade, or professional activities.

In any case, and without prejudice to the various mechanisms — either proprietary or third-party — that The Company provides to resolve any issues, consumers may, where appropriate, submit their claims through the complaints page enabled for this purpose.

2. Service Operation

Access to the Website is completely free and open, without the need to provide personal data or make any payment, beyond any potential costs related to Internet access. Optionally, users may register — upon express acceptance of these Terms of Use — thereby becoming registered users. Likewise, also optionally and under the same express acceptance of these Terms of Use and other applicable contractual terms, users may proceed to purchase the products offered on the Website.

The information regarding the available products is not exhaustive and has been provided by manufacturers and suppliers. Therefore, The Company assumes no responsibility for any inaccuracies in this information, beyond what may apply under consumer protection legislation. However, The Company undertakes to correct or remove any incorrect information it becomes aware of or that is communicated through any of the contact channels mentioned.

3. Service Mechanics

Upon becoming a registered user, the visitor may — after accepting these Terms of Use and the privacy policy mentioned in the following section — receive, free of charge, commercial information and offers related to the products marketed on the Website.

From that moment, and at any later time, the user may purchase products through the Website or other enabled channels. During the purchase process, the selected product, the desired quantity, and its unit price will be clearly and thoroughly indicated. A summary will then be displayed with all selected items, unit and total price, including and itemizing applicable taxes, potential shipping costs or surcharges for the chosen payment method, as well as any applicable discounts or bonuses. An approximate delivery timeframe will also be provided.

During this process, information related to the contracting individual or legal entity may be requested, such as billing and delivery addresses, shipping or pickup preferences, payment method, or other aspects related to the product or service acquisition. These data will be handled in accordance with the privacy policy set out in section four.

Each order placed will be confirmed via email sent to the purchaser and will also be recorded in the user’s private area within the Website.

To complete the payment of any product, the Client must follow the detailed instructions on the relevant page or in the corresponding commercial communications. Payment for products and/or services may only be made using accepted credit or debit cards, or other payment methods available at any given time. These methods will be subject to the relevant checks and authorizations by the issuing entities. If payment is not authorized, the purchase process will be interrupted and the order will be automatically canceled, meaning the purchase has not been completed.

The charge corresponding to the price of the products and/or services, shipping costs (if applicable), and applicable taxes will be made at the time the order is confirmed.

The Company uses a secure payment gateway for electronic transactions. All data provided for this purpose is encrypted to ensure maximum security and stored on a secure server certified under the "Secure Socket Layer" (SSL) protocol. Under no circumstances will the Company store bank card data; such data will be managed exclusively by the bank's payment gateway and only for contractual purposes related to the purchase process.

In the event that a requested product is out of stock, the Company will contact the buyer to inform them of the situation and propose alternatives. These will include the option to replace the product with another of similar characteristics and of equal or superior quality, or to promptly refund the amount paid for the item in question.

4. Privacy Policy and Commercial Communications

The Company guarantees the protection of personal data in accordance with current data protection regulations. In compliance with this legislation, the Company will retain the collected personal data and take the necessary measures to prevent its alteration, loss, unauthorized processing, or access. Additionally, all users have the right to revoke at any time the consent given for the processing or transfer of their data.

The data provided during registration must be truthful, complete, and up to date. Should any modification occur, the user agrees to inform the Company via the contact methods previously indicated.

The data may be processed, if necessary, by partner companies or subcontractors hired by the Company for specific tasks, such as customer service, call centers, billing, shipping, payment processing, and more.

Likewise, the data may be processed by the Company and/or third parties in a supplementary, accessory, or complementary manner to the main purposes of the data file —namely, the provision of services and the sending of commercial communications— in order to optimize these services. The data may also be transferred to third parties for the purpose of sending advertising and commercial promotions by any means (postal, electronic, telephone, digital, or online), provided that there is a legitimate interest or the user has given explicit consent through a clear affirmative action.

Such transfers may include international data transfers to third parties located in countries with different levels of data protection from that established by local legislation. In all cases, the objective will always be to improve service delivery. The user gives unequivocal consent for such processing and transfers under these terms.

To exercise their legal rights regarding personal data protection, the user may contact their corresponding supervisory authority, the data controller, or the Company's Data Protection Officer at info@stratosens.com. Additional contact details may be requested by writing to the Company at the postal address indicated at the beginning of this document.

Users of the Website are informed and expressly authorize the receipt of promotional communications from the Company, as well as from sponsors or companies with which there are commercial agreements published on the Website, always regarding products and services of interest to the user.

These communications may be sent via any of the channels provided by the user: email, SMS, telephone, postal mail, or via apps and social networks. These communications may include cookies, beacons, or trackers that —anonymously and without collecting personal data— allow the Company and its partners to enhance user engagement.

Additionally, with specific and valid consent, the user may receive information and advertising from other companies related to sectors of interest.

Promotional communications may include session or persistent cookies or trackers for technical and advertising purposes. These tools help improve message delivery, track open rates or interaction, and personalize content. Their duration is limited, they are protected against external access, and they do not directly identify the user, but rather distinguish them to enhance the experience. The user can withdraw consent at any time by contacting info@stratosens.com or by adjusting their browser and email client settings.

At any time, the user may partially or fully revoke consent to receive advertising communications. This can be done by notifying the sender of such communications or by contacting info@stratosens.com. Full revocation will result, within a maximum of one week, in the removal of the user's data from the Company's files. These data will be blocked and retained only if necessary to comply with legal or contractual obligations. Full revocation also entails the loss of registered user status.

Anyone whose personal data is being processed by the Company may freely exercise their rights of objection, access, rectification, deletion, information, portability, restriction of processing, and any other rights recognized by law, by:

• Sending a written request along with proof of identity to the postal address indicated at the beginning of this document.

• Sending an email to: info@stratosens.com

5. Statements

All prices indicated on the Website are expressed in euros (€) and include, unless expressly stated otherwise, all applicable taxes. Additionally, any shipping costs, if applicable, will be itemized during the purchase process.

The delivery times for products will depend on the shipping method selected by the user at the time of purchase. Deliveries are carried out by third-party companies, according to the stated timelines. However, these timelines may be affected by local, regional, or national holidays, as well as by force majeure or other circumstances beyond the Company's control.

In cases where the transport of goods is arranged directly by the consumer and user, or the chosen carrier is not among the options offered by the Company, the risk related to the goods will be transferred to the consumer and user at the moment the items are handed over to the selected carrier.

In cases where the Customer specifies that the product is being purchased “as a gift,” such that the delivery details belong to a third party different from the purchaser (the gift recipient), or in the case of purchasing a “Gift Card,” the Customer declares and guarantees that:

• They have the express authorization of the recipient for the processing of their data by the Company, solely for the purpose of delivering the purchased product.

• The recipient has the legal capacity to use and enjoy the received item.

6. Withdrawal Right and Return Policy

Only in cases where the user or client holds the legal status of consumer, they will have a maximum period of fourteen (14) calendar days from the date of delivery of the product to withdraw, in whole or in part, from the purchase made, in accordance with the provisions of current legislation regarding consumers and users.

To exercise this right, the customer must contact the Company via the email address info@stratosens.com. Additionally, they may use the contact form available on the Website.

It is essential that the product subject to withdrawal be returned at the customer's own cost and responsibility, in the same condition in which it was delivered, preserving its original packaging and labeling. It is noted that this right cannot be exercised for sealed products which, for health or hygiene reasons, are not suitable for return once unsealed after delivery.

Once the returned products are received, the Company will proceed to refund, without undue delay, the amount paid by the customer, including, where applicable, the original delivery costs. However, if the consumer had expressly chosen a delivery method different from the most economical standard option offered, the additional costs resulting from that choice will not be reimbursed.

7. Warranty

Exclusively in cases where the user or customer holds the legal status of consumer, they are entitled to receive products that are in conformity with the contractually agreed terms.

All products sold through the Website include a three (3)-year warranty period from the date of purchase, in accordance with Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, as well as any other applicable complementary legislation.

If the consumer detects any lack of conformity in the received product, they must report it to the Company via email at info@stratosens.com.

8. Loyalty or Reward Program

The company may implement one or more loyalty programs or initiatives aimed at its registered users. Each of these programs or actions will be governed by its own specific terms, which will be properly communicated and made available at the time of their launch or implementation.

If any of these actions require the customer to provide the company with third-party data (for example, an email address), the customer must have the prior and express authorization of those individuals and be able to prove it if necessary.

9. Cookies

Accessing this website may involve the use of cookies—small information files that are temporarily stored on the user's hard drive and can only be read by the server that created them. Their sole purpose is to enhance the usability of the service and make browsing the Website easier.

Additionally, apart from cookies in the strict sense, the use of this website may involve the implementation of other equivalent technologies (such as tags or beacons), aimed at technically optimizing the website's functionality, improving the service offered, or facilitating more efficient integration with third-party platforms and multi-device usage.

The cookies used on the Website are not intended for advertising purposes. Their purpose is technical, analytical, and for customization. They allow for the number of users to be quantified and enable statistical analysis of how the website is used, with the goal of adapting the service to the user’s technical and browsing characteristics.

Under no circumstances do cookies grant access to the user’s phone number, email address, or any other contact details. They also cannot extract information from the hard drive or collect personal data without the user's consent.

Users who wish to prevent the installation of cookies or prefer to be notified before they are stored can configure their browser accordingly. Additionally, users may manually delete cookies stored on their device at any time.

10. Modification and Termination

The Company reserves the right to modify the content of its website, as well as these Terms of Use, provided there are justified reasons and the rights of users are respected, especially those who qualify as consumers.

Likewise, without prejudice to users' acquired rights, the Company may, at any time, interrupt or terminate the provision of the service offered through the website.

Any modification of the terms will be communicated to users and participants in advance. This notification will be deemed valid by publishing the new terms on the website itself, thereby fulfilling the obligation to inform third parties.

11. Intellectual and Industrial Property

Both the Website and all content derived from it are protected by intellectual property laws. Therefore, such content may not be exploited, reproduced, distributed, modified, publicly communicated, transferred, or transformed in any way. Access to this website does not grant users any rights or ownership over the intellectual property rights of the content it contains.

The Company values and appreciates the unsolicited submission of testimonials, opinions, remarks, and comments regarding the products or services offered, whether on the Website or through other platforms and channels. This information may be included on the website or other channels, always ensuring recognition of authorship and the privacy of the authors. To comply with current legislation and the technical characteristics of the medium, submitted materials may be modified. By submitting them, authors waive any economic or other rights over the content, although they may request its removal at any time.

The content of the Website may be downloaded to the user’s device solely for private and non-commercial use. Under no circumstances may the content be exploited, reproduced, distributed, modified, publicly communicated, transferred, transformed, or used for public or commercial purposes.

The organizing Company does not transfer ownership of its software to users. The user owns only the physical medium on which the software is recorded. The Company retains all industrial and intellectual property rights, including those related to the software. If the user transfers software from the website to their device, they may not decompile, disassemble, or translate it into another code or language.

The trade name, trademarks, logo, products, photographs, and services presented on this website—whether owned by the Company or third parties—are protected by law. The content of the Website is intended exclusively for registered users for their personal use. Any other use (commercial or otherwise) of the information contained on the website is prohibited.

The organizing Company reserves the right to take appropriate legal action against users who violate or infringe upon intellectual or industrial property rights, whether those rights belong to the Company or third parties.

12. Limitation of Liability

The Company shall not be held liable for any issues arising from the abnormal operation of third parties involved in the technical process of the service provided through the Website. This includes, but is not limited to, failures in telecommunications networks, services provided by internet providers, outages or disruptions in telephone lines, errors in validation programs, or difficulties in receiving communications due to third-party spam filters, among others.

The Company will also not assume any liability under any circumstances for the loss of incorrectly transmitted data, data sent after the deadline, or data that was blocked or hindered in its delivery due to filtering systems used by providers or email management software.

Additionally, the Company shall not be responsible for any damage or loss that may result from the customer's authorization for the carrier to deliver the order to a location other than the expressly indicated delivery address.

13. Jurisdiction and Nullity and Ineffectiveness of the Clauses

These General Conditions will be governed by Spanish law. In the event of a dispute related to these General Conditions, the courts of Barcelona (Spain) will have exclusive jurisdiction, except in cases of disputes with non-business customers (consumers), to whom the applicable legal rules will apply.

If any clause of these Terms of Use is declared null or ineffective, in whole or in part, such nullity or ineffectiveness will only affect that provision or the part that is null or ineffective, with the remaining provisions of the Terms of Use remaining in effect. The affected provision will be considered as if it had not been included.

None of the clauses of these Terms of Use should be interpreted in a manner contrary to or restrictive of what is established by the mandatory regulations applicable to the protection of consumers or users.